See the answer to the most common questions here:
See information at your country's embassy about how old the certificate may be when you arrive.
Then include 2h buffer after your arrival time, add your travel time.
We recommend that you have at least a 6 hour margin from the time you receive the answer to your certificate until you travel.
Example: The certificate must be 72 hours old. Count on 2h buffer on arrival for passport control, luggage etc - 6h (sample travel time) - 6h buffer before departure. If the response time on the certificate is 34h, you need to test at the earliest 70h before arrival (= 72h minus buffer 2h) and no later than 2 + 6 + 6 + 34 = 48h before arrival.
Yes, bring your digital certificate on the phone to any clinic and we can print and stamp it for you.
As a rule, this will be the day after you receive your digital certificate.
As a rule, it is no problem to travel with our certificates.
Some countries, including Haiti, French Polynesia and others, require the laboratory to use certain analytical fluids approved by them.
If there is such a requirements specification, you must check that you can travel with our documentation.
The certificates can be printed with a scanned stamp and signed by a doctor.
The certificates also contain a QR code that can be scanned at the airport and you can then verify the certificate information online.
Visit the Ministry for Foreign Affairs' trip and see what applies to your country. If necessary - visit your country's embassy website.
We have different prices for all services and all clinics. Press "BOOK AN APPOINTMENT" and select your clinic to see prices for all services at your chosen clinic.
We only test you if you have been trouble-free for at least 48 hours. NOTE! No exceptions are made to this rule!
The test result always comes in the evening - usually before 8 pm, regardless of weekend, big weekend or weekday.
If you have done an express test, we will talk about the same day, otherwise the day after.
No, you can be a tourist and still get to test yourself and get an issued travel certificate. The important thing is that you have your passport / travel document with you at the time of the test with us.
Yes, all our certificates are in English.
Yes, we answer every day.
Customer service opening hours:
Monday-Friday 09.00 - 18.00
Saturday 09.00 - 17.00
Sunday 09.00 - 17.00