CUSTOMER SERVICE
If you need help with booking, validation or something else. Read our most frequently asked questions or fill in a questionnaire. You can also call or email us directly!
CONTACT US

CUSTOMER SERVICE

Havent received your certificate?

1. First check your spam / junk folder (the email might have been stopped)

2. Go to: http://validation.idr-medical.se

3. Type in your Reservation code / QR code (RNGXXXXXXX) 

4. Wait until your result is ready. (update site)

5. Press the button ”Print Certificate”

6. Print your certificate or save it digitally in your phone. (Print certificate button) 

FAQ

See information at your country's embassy about how old the certificate may be when you arrive. 

Then include 2h buffer after your arrival time, add your travel time. 

We recommend that you have at least a 6 hour margin from the time you receive the answer to your certificate until you travel. 

Example: The certificate must be 72 hours old. Count on 2h buffer on arrival for passport control, luggage etc - 6h (sample travel time) - 6h buffer before departure. If the response time on the certificate is 34h, you need to test at the earliest 70h before arrival (= 72h minus buffer 2h) and no later than 2 + 6 + 6 + 34 = 48h before arrival. 

Yes, bring your digital certificate on the phone to any clinic and we can print and stamp it for you.

As a rule, this will be the day after you receive your digital certificate. 

As a rule, it is no problem to travel with our certificates. 

Some countries, including Haiti, French Polynesia and others, require the laboratory to use certain analytical fluids approved by them. 

If there is such a requirements specification, you must check that you can travel with our documentation. 

The certificates can be printed with a scanned stamp and signed by a doctor. 

The certificates also contain a QR code that can be scanned at the airport and you can then verify the certificate information online. 

An antibody test can, with very high accuracy, determine if you have had a Covid-19 infection or not. A complete infection with antibody response gives an increased resistance. At present, it is not known whether we will have a marginally increased defense or full immunity. A test can give you increased support in decisions in everyday life or support in how to distribute your resources in an organization or in a company.

Antibodies are the immune system's targeting robots. There are more non-specific emergency antibodies (IgM) that are formed immediately when you start to get symptoms and memory antibodies (IgG) that start to form about 10 days into the infection and normally remain for anywhere from 6 months to several years. When a foreign virus or other microorganism infects us, the immune system creates these antibodies which, in this case, look for the invading virus particles - attach to them and thereby mark them for the immune system which then destroys the virus particles.
IgM is a non-specific antibody in nature and it is more non-specific than IgG. Compare a shotgun (IgM) with a precision rifle (IgG). IgM (the acute antibodies) should quickly limit the infection and then the body creates IgG which is very precise and stays in the body for a long time. IgG are the antibodies that make up our long-term protection, ie our antibody immunity. 
The course of infection means that you first become infected, then you have a 2-14 day incubation period before the onset of symptoms. Early in the disease phase (from day 3-5 to day 10-14 after the onset of symptoms), one thus becomes IgM-positive. IgM normally remains for 3-5 weeks (but can remain for a long time). Thus, when IgG begins to be produced on days 10-14, IgM and IgG are positive until IgM disappears, then only the IgG positivity remains. 
 
Note that this is the activity of the disease in the blood and does not describe whether you are contagious or not. 
You are infection-free when at least 7 days have passed since the onset of symptoms and you have been symptom-free for 48 hours. 
 
An isolated positive IgM, which indicates that one is day 3-14 into the disease phase, should, in an asymptomatic individual, always be checked with a PCR to confirm / write off suspicion of ongoing infection. IgM can also persist long after illness, but it has not been determined what it means for immunity. 
 
A response that results in both IgM and IgG in a person who no longer has symptoms is interpreted in the same way as an isolated positive IgG - ie that a long-term protection has developed. 
 
According to the Swedish Public Health Agency, long-term protection lasts at least during this season and the presence of IgG means that you can meet people in risk groups when you are symptom-free. As long as you are symptom-free and have IgG, infection is considered unlikely. 
 
You may be able to get Covid-19 again next season if the virus mutates or if antibody protection disappears. There are reports of reinfection after 6 months in several individuals in Sweden. It is not clear how long the immunity lasts at the population level. 

ANTIBODIES: With us, we use rapid tests from Egens or Healgen. Both tests meet the requirements of the Swedish Public Health Agency. The tests have a sensitivity of> 95% (Common for IgM and IgG) and a specificity of> 99.9%. This means that if you do not have antibodies, you will almost never get a false positive answer. In the event of difficult-to-interpret results, we can assist with a referral for venous sampling at our partner Unilabs. For control of IgG (memory antibodies), we recommend testing only when at least 14 days have passed since the onset of symptoms. For IgM (emergency antibodies), it is tested as a complement to PCR for certain destinations. In case of positive IgM without symptoms, additional control by PCR is recommended. 
PCR: Our samples are sent to ISO17025-accredited laboratory. It is thus approved by the Public Health Agency for the diagnosis of COVID-19. All assays are qRT-PCR. 
Sensitivity 100% - ie if you have Coronavirus in your sample, it is always found.  

1 ANTIBODY TEST: A simple stick in the finger. The blood is dropped into a test cassette and then travels along a membrane where up to three lines can be shown. C - means CONTROL LINE. If it does not appear, the test is invalid and must be repeated. Then there are two more dashes that can appear - one for IgM (acute antibodies) and one for IgG (memory antibodies). See “What are antibodies” under FAQ for interpretation. 
If two or more streaks appear, it indicates an ongoing or ongoing infection. The sampler will explain what this means for you.
 
2 PCR: A special sampling stick is taken and inserted at the back of the nose to the posterior pharyngeal wall. There, the stick is rotated ten times against the mucous membrane. The sample is then sent to our accredited safety laboratory and analyzed. You will receive an answer and can pick up an English travel certificate at our clinic 2 weekdays later. The certificate is issued by our licensed physician. 

Based on previous experience, it is unlikely that you would be re-infected with Covid-19 and become ill a second time during the same season. There are indications that the virus can mutate, but it is unclear how immunity is affected. In the event that the antibody protection disappears, you can probably become reinfected.
At present, there are a number of confirmed cases that have become reinfected within 6 months after the primary infection. It is not determined how long the immunity lasts in the population. 

It's about 2%

It is transmitted mainly through droplet infection, ie when someone coughs, sneezes or speaks. An arm's length distance is usually sufficient to avoid exposure.

No, you do not have to. 

Yes. Other names are 2019-nCoV, nCoV2019

Contact our customer service: info@idr-medical.se and they will help you to our corporate department. 

CE means that the test has been reviewed by a European authority, ensured that it meets standards for sale and free movement within the EU. A CE-certified medical device is under the control of the Medical Products Agency and may be sold freely on the Swedish market.

The blood is dropped on a test strip of nitrocellulose prepared with colloidal gold-labeled antigen. If antibodies are present, these complexes form Ig and the colloidal gold-labeled antigen and are sucked up into the membrane by capillary force. At each IgM / IgG line, there are nitrocellulose-immobilized anti-human mouse IgM / G antibodies, which bind and form complexes with the antibody / colloidal gold-antigen complex and a red line appears.

The non-captured immune complexes migrate further and bind at the control line.

We only test you if you have been trouble-free for at least 48 hours. NOTE! No exceptions are made to this rule!

The time is calculated from when you test with us. It is the day and time that is on the certificate. 

The test result always comes in the evening - usually before 8 pm, regardless of weekend, big weekend or weekday. 
If you have done an express test, we will talk about the same day, otherwise the day after. 

Yes, but you must have been symptom-free for 48 hours before you can come to our clinic. You will still receive a travel certificate issued and pay the standard price.

You may not come to our clinic if you have symptoms - however, we can come to you. Contact our customer service for more information: info@idr-medical.se or call: 010-173 44 44

No, you can be a tourist and still get to test yourself and get an issued travel certificate. The important thing is that you have your passport / travel document with you at the time of the test with us. 

a) Serological tests - a test that detects the presence or absence of antibodies. This test can detect a long-term infection (months - years) and can detect a recent infection (from day 3-5) The sample material consists of serum, plasma or whole blood.

b) Nucleic acid detection - PCR - a type of test where you look for a specific sequence of eg a virus and look for its presence in a sample. This provides a snapshot of whether the virus is present in the patient at this time. Gets negative early in the process and when the virus is no longer present in the body. Cannot distinguish between infectious and inactivated virus. Cannot detect past infection. Taken via tops in nose. 

All analyzes for PCR are performed via so-called qRT-PCR, ie quantitative analyzes. 

c) Antigen test
A rapid test to detect ongoing infection. Taken via tops in the nose. Answers are given within 15 minutes. To investigate symptomatic individuals of Covid-19. 

If you want to be invoiced, you must make an inquiry 2 days before the test so we can take a credit report. If the credit information is not approved, you can not invoice. 

Most countries require that your passport number / travel document number be on the certificate. 

Yes, all our certificates are in English. 

Yes, we answer every day. 

Visit the Ministry for Foreign Affairs' trip and see what applies to your country. If necessary - visit your country's embassy website. 

https://www.swedenabroad.se/sv/om-utlandet-f%C3%B6r-svenska-medborgare

No. We are a private clinic and have no collaboration with public healthcare. 

This means that your immune system is equipped with defense mechanisms of sufficient quantity and accuracy and in the right place in the body to be able to ward off an attack by a microorganism without you getting any obvious symptoms or that you become contagious.

 

CONTACT US!

  • Read our FAQ before sending an email!
  • We always answer the test answer the next day for ORDINARY PCR!
  • You can find our prices on each individual clinic's page.
  • We answer results every day of the week 365 days a year.

Customer service opening hours:

Monday-Friday 09.00 - 18.00
Saturday 09.00 - 17.00
Sunday 09.00 - 17.00

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Head office:
Kyrkogatan 25, 1tr, 411 15

iDr Kliniken Göteborg

Kyrkogatan 25

iDr Kliniken Lund

Orthopedics Skåne

iDr Kliniken Malmö

Triangeln Shopping Center

iDr Kliniken Malmö

Vanity Room

Sales & Communications

sales@idr-medical.se

Business Contact Norway

axel.svensson@idr-medical.se

Other Questions?

info@idr-medical.se

+46 10 173 44 44